Exchange & Return Policy

CAN I EXCHANGE MY ITEMS?

All products purchased from HIVE can be exchanged within 24 hours of receiving the item only if:

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The item(s) does not match the original specifications or is not the item you purchased.

To raise an exchange or dispute, you must notify us within 24 hours of delivery by submitting our official HIVE Support Portal.

A replacement will be arranged if a defective, faulty, or damaged item was shipped. You are required to upload clear photographic evidence directly through the support form within 24 hours of delivery before any claim can be processed.

At HIVE, each dispute is evaluated on a case-by-case basis to ensure a fair resolution.

NON-ELIGIBLE SCENARIOS FOR RETURN & EXCHANGE:

Certain scenarios are not eligible for exchange or return, including but not limited to:

  • Exchange requests submitted outside the 24-hour delivery timeframe.
  • Items damaged due to use, washing, or wear.
  • Items that have been altered or tampered with.
  • Missing elements from the package, including original tags, labels, packaging, freebies, or accessories.
  • Sale items: Exchanges during sale campaigns are strictly limited to the same product (e.g. size change). If the item is sold out, an exchange cannot be processed.

*Note: HIVE does not offer refunds or a "money-back guarantee" on any purchased items.

HOW CAN I PROCESS AN EXCHANGE AT HIVE?

  1. Submit Your Request:
    Visit the HIVE Support Portal and enter your order number and replacement details.
  2. Await WhatsApp Confirmation:
    Our team will verify your order details and reach out to you directly on WhatsApp to confirm availability and schedule your replacement dispatch.
  3. Doorstep Exchange via Courier:
    Our courier rider will deliver the new replacement item directly to your doorstep. You simply hand over the original item (packed securely with all original tags and packaging intact) to the rider at the same time.
  4. Exchange Delivery Fee:
    A standard exchange delivery fee of PKR 500 will be collected via Cash on Delivery (COD) by the courier rider upon handing over your replacement item.