Shipping & Delivery

Everything you need to know about getting your Hive order, from checkout to your door.

Where we deliver

We currently ship within Pakistan. Delivery availability depends on courier coverage for your address and is confirmed at checkout. For enquiries about delivery outside Pakistan, contact us before placing an order.

Shipping charges

Your shipping charge is shown at checkout before you complete your order. Check the final order total for the delivery charge that applies to your address and items.

Order processing

Orders are prepared for dispatch after confirmation. Processing and courier transit are separate stages, so placing an order does not mean it has already been shipped. Launches, sales and public holidays may affect dispatch times.

If an item is offered on pre-order or with a later dispatch date, refer to the information on its product page before ordering.

Delivery times

Delivery times vary by destination and courier service, Usually it takes 2-5 Days. Any estimate provided is a guide and may be affected by remote-area coverage, public holidays, weather or courier delays.

Need your order by a particular date? Email us before ordering for the current dispatch and delivery estimate for your location.

Tracking your order

Our standard shipping service includes tracking. Use the tracking details provided for your shipment to follow its progress. Tracking updates may only appear after the courier scans your parcel.

If you need help finding your tracking details or your shipment has stopped updating, contact us with your order number.

Delivery details and address changes

Enter your full name, complete delivery address, postcode and an active phone number at checkout. Incomplete details can delay delivery.

Spotted a mistake? Email us as soon as possible with your order number and corrected details. Address changes depend on the stage of your order and may no longer be possible once it has been dispatched. If a delivery attempt is missed, follow the courier's instructions or contact us for help.

Delayed or missing parcels

If your order is taking longer than the estimate provided, contact us with your order number and any tracking information so we can help check its status. If tracking shows delivered but you have not received your parcel, check with your household or building reception, then get in touch.

Damaged or incorrect items

If something arrives damaged or differs from your order, contact us promptly with your order number and clear photos of the item, packaging and shipping label. Keep the packaging while the issue is being reviewed. See our Exchange & Return Policy for the applicable conditions and reporting timeframes.